Terms & conditions

TriniDrop Delivery Network provides parcel pickup, delivery, cash-on-delivery collection and tracking within Trinidad and Tobago. Delivery times are estimates and not guaranteed.

Merchants must provide accurate recipient details, package parcels securely and must not send prohibited items, including illegal goods, weapons, hazardous materials or cash.

COD amounts are collected on the merchant's behalf and settled according to the merchant's settlement schedule, less applicable delivery fees.

Where delivery cannot be completed after reasonable attempts, the parcel is returned to the merchant. Return delivery may be charged.

Our liability for loss or damage is limited to the declared value of the parcel, up to the limit agreed in the merchant's account terms.

We may suspend accounts that breach these terms or are used fraudulently. Governing law is that of the Republic of Trinidad and Tobago.